Terms and Conditions

By engaging my services, you agree to the terms and conditions below.

1. Background

1.1 The Client wishes to engage the Contractor, Gracie Davies, trading as Gracie Davies independent designer, to provide design services for a kitchen, utility room, bathroom or other room as agreed. The Contractor agrees to provide those services in accordance with these Terms and Conditions.

2. Booking, Deposit and Cancellation

2.1 Clients may select an appointment slot through the online booking calendar at www.graciedavies.com. The booking is a binding contract at the moment it is made through the booking calendar, with no separate confirmation stage required. Acceptance of these Terms and Conditions is given by completing the booking.

2.2 A £20 booking deposit is payable within 7 days of the booking. Subject to the Client's statutory rights, the booking deposit is non-refundable and will be deducted from the final invoice if the Client proceeds with the booked service. The booking remains binding whether or not the booking deposit has been paid at the time of booking, but if the deposit has not been received within 7 days of booking, the Contractor may release the booking. The remaining balance of the applicable service fee must be paid in full before work commences.

2.3 By completing the booking, the Client agrees to these Terms and Conditions, including the cancellation provisions in this clause 2.

2.4 Cooling-off period: where the contract is a distance or off-premises contract to which the Consumer Contracts Regulations 2013 apply, the Client has a statutory 14-day cancellation period beginning on the day after the contract is entered into. The Client may cancel during this period without giving a reason, subject to clauses 2.5 and 2.6 and any other statutory rights.

2.5 Services requested during the cooling-off period: if the Client expressly requests in a durable medium that work begins during the 14-day cancellation period, the Contractor may begin work before that period ends. If the Client then cancels, the Client may be required to pay a proportionate amount for the service supplied before cancellation, in accordance with the Consumer Contracts Regulations 2013. If the service is fully performed following the Client's express request, the statutory cancellation right may end where the legal requirements are satisfied.

2.6 Cancellation after the cooling-off period: subject to any statutory rights, the following cancellation provisions apply:

(a) Cancellation more than 14 days before the scheduled appointment date: the £20 booking deposit will be retained. Any other sums paid will be refunded, less any non-refundable transaction fees.

(b) Cancellation more than 48 hours before the start date but within 14 days of the scheduled appointment date: the £20 booking deposit will be retained. Rescheduling is permitted without an additional charge, subject to availability. If a rescheduled appointment is subsequently cancelled, the booking deposit will remain retained and any applicable cancellation charge under this clause will apply.

(c) Cancellation less than 48 hours before the start date: 50 percent of the applicable service fee will be retained or will become payable. If less than 50 percent has been paid, the outstanding balance of the cancellation charge must be paid within 7 days. If more than 50 percent has been paid, the balance above 50 percent will be refunded, less any non-refundable transaction fees.

(d) Cancellation on the day of the appointment or after work has commenced: no refund is available, subject to any statutory rights.

2.7 Missed appointments or missing information: if the Contractor is unable to commence the design on the agreed start date because the Client has failed to provide all required information, including but not limited to accurate measurements, style preferences, appliance details, specifications or any other information requested, the booking deposit and any other fees paid will be non-refundable, except where a refund is required by law. The Contractor will commence the design as soon as reasonably practicable once all required details have been provided. However, the Client will lose their place in the design queue and the project will be subject to the Contractor's availability between other booked clients.

3. Fees and Payment

3.1 The fee for the Kitchen Design Service is £495.

3.2 The fee for the Express Design Service is £695.

3.3 The fee for the Bathroom Design Service is £395. Existing kitchen design clients receive this service at a discounted rate of £197.50.

3.4 Utility rooms are charged by floor area: small, £60, up to 4m²; medium, £120, from 4m² up to 8m²; large, £200, over 8m².

3.5 Bedrooms and media walls are charged by size: small to medium, £120, for a single wall made up of multiple units; large, £200, for a full room, walk-in wardrobe, multiple features or complex angles.

3.6 Additional drafts beyond those included in the package are charged at £60 per draft or for up to 2 hours of the Contractor's time, including phone or video calls. This service is available only to Clients with an active design package for that project. It may include additional revisions beyond the package limit, small tweaks, sense checks and price comparisons on an existing design. Additional work blocks must not be used as a route to obtain a new, complete or from-scratch design at a price lower than the applicable full design package. Any new design or redesign from scratch requires the applicable Full Design Service.

3.7 All quotes are valid for 30 days. Prices are subject to change for future bookings. Gracie Davies reserves the right to update website pricing without prior notice. Third-party promotions or cashback offers are the responsibility of the third party and may be withdrawn at any time.

4. Services and Deliverables

4.1 Full Design Service: a bespoke design for a kitchen, utility room, bathroom or other room based on measurements and style preferences provided by the Client.

4.2 Full Design Service revisions: kitchen, up to 5 iterations; utility room, up to 3 iterations; bathroom, up to 2 iterations. Additional drafts beyond these limits are charged under clause 3.6, and work on additional drafts will commence only after payment has been received.

4.3 Full Design Service final deliverables: a finalised floor plan for all rooms, fitting notes, which are not provided for bathrooms, and guidance on order placement specifically for DIY Kitchens clients.

4.4 Express Design Service: Express Design Week is a five-day kitchen design service running Monday to Friday in a single week. The fee is a fixed £695 and includes an initial call, one draft per day and the final design with fitter-ready notes delivered by Friday. The service starts on a Monday with a briefing call, and the first draft will follow later that day. The Client must provide feedback by 9am each day to receive another draft the same day. Feedback received after 9am will be carried into the next working day's draft and may result in the draft not being delivered until the following day. Each day includes one round of changes. Further revisions on the same day may be made where the Contractor's time allows and will be deducted from the total number of revisions, being 5. Optional daily video calls are available for Clients who prefer to make changes live rather than by email. Once the week is complete, further drafts are subject to the standard turnaround of 3 working days. Final plans are labelled FINAL DRAFT before checkout instructions are provided. It is the Client's responsibility to verify all floor plans and measurements against the actual room and to confirm the design is suitable before ordering.

5. Feedback and Revisions

5.1 Feedback should be provided by email.

5.2 The Contractor aims for a turnaround time of three working days for revised drafts following receipt of feedback. For example, feedback received on a Friday will have a target revised draft delivery date of the following Wednesday.

5.3 Clients may copy designs for personal review. However, the Contractor is not obliged to work on files manually edited by the Client. If the Contractor agrees to correct a client-edited file, an additional Scope Creep fee of £60 for up to 2 hours may apply.

6. Cashback

6.1 Clients using the design service and ordering through the Contractor's specific link or process may be eligible for cashback, being 10 percent as standard or 5 percent during sales.

6.2 True handleless styles, in-frame ranges and bespoke colour units are excluded. Cashback is calculated on standard units and doors only, excluding VAT, delivery, worktops, appliances and accessories.

6.3 Instructions must be followed exactly. Failure to use the specified ordering method means that cashback will not be available. The Contractor is not liable for this loss.

6.4 The offer is provided by third parties and may be amended or withdrawn without notice. No cashback is guaranteed until it has been approved and paid by the supplier.

7. Project Duration and Expiration

7.1 Design packages are valid for 12 months from the date of purchase.

7.2 If a project remains active and in regular communication, the Contractor may extend the service period.

7.3 Client data and project files are permanently deleted 12 months after engagement or upon project completion, subject to any legal or regulatory retention requirement.

8. Measurements and Liability

8.1 Designs are based solely on measurements provided by the Client. The Contractor is not responsible for fitting issues resulting from incorrect measurements or undisclosed site obstacles.

8.2 The Client must verify the accuracy of measurements derived from architectural drawings before ordering.

8.3 It is a mandatory requirement that a professional fitter physically verifies the floor plan and on-site measurements before an order is placed. Placing an order signifies that the fitter has confirmed the design's suitability for the space.

8.4 Gracie Davies is not liable for inaccuracies in drawings or for structural elements that are not correctly dimensioned or disclosed, or for site changes made after the design has been finalised.

8.5 The Client or their fitter must cross-check all dimensions on site against the plans before purchasing.

9. Imagery and Accuracy

9.1 AI-generated imagery is for illustrative purposes only. For installation and ordering, the Client must refer to the floor plans and elevations.

10. Third-Party Products and Ordering

10.1 Gracie Davies acts as a design consultant. The contract for goods is strictly between the Client and the supplier, such as DIY Kitchens.

10.2 The Contractor is not liable for supplier errors, including delivery delays, damage or manufacturing defects.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, the Contractor's total liability is limited to the total fee paid by the Client for the specific service.

12. Intellectual Property and Marketing

12.1 All designs remain the property of the Contractor. The Client is granted a non-exclusive licence to use the design for the specific project.

12.2 The Contractor reserves the right to use designs and renders for marketing and social media. Project photographs will only be used with the Client's permission.

13. Data and Confidentiality

13.1 Personal data is not shared with third parties except where necessary for ordering or providing the agreed services.

13.2 Data is deleted 12 months after the agreement ends, subject to any legal or regulatory retention requirement.

14. Governing Law

14.1 This agreement is governed by the laws of England and Wales.