By engaging in my services, you (the "Client") are agreeing to be bound by the following terms and conditions.

1. Background

The Client wishes to engage the Contractor (Gracie Davies) to provide design serivices for a kitchen, utility, bathroom or other room as agreed. The Contractor agrees to provide these services in accordance with the terms set out below.

2. Services and Deliverables

Full Design Service (£395)

• Scope: A bespoke design for a kitchen, utility room, bathroom or other room based on measurements and style preferences provided by the Client.
• Revisions:
  • Kitchen: Up to 5 iterations.
  • Utility Room: Up to 3 iterations.
  • Bathroom: Up to 2 iterations.
• Extra Drafts: Additional drafts beyond these limits are charged at £60 each. Work on additional drafts will commence only upon receipt of payment.
• Final Deliverables: Finalised floorplan (all rooms), fitting notes (not for a bathroom), and guidence on order placement (specifically for DIY Kitchens clients).

Sense Checking Service (£60)

• Scope: Up to 2 hours of professional analysis and improvements on a design already created by the Client.
• Format: Modifications made to a cloned copy of the Client's floor plan accompanied by written or verbal explanations.
• Exclusions: This service does not include verification of room setup or measurements. Revisions are only included if completed within the 2-hour time limit.

Price Comparison Service (£60)

• Scope: Creation of a DIY Kitchens design that resembles a provided external design.
• Deliverables: Visual imagery and estimated pricing for up to 2 door ranges.
• Ownership: The plan is created on the Contractor’s account; ownership remains with the Contractor.
• Exclusions: No revisions or room measurement setup included.

3. Fees and Payment

3.1 The fee for the Price Comparison service is £60.
3.2 The fee for the Sense Checking service is £60.
3.3 The fee for the Full Design service is £395.
3.4 The fee for the Bathroom Design service is £395. Existing kitchen design clients receive this service at a discounted rate of £197.50.
3.5 Utility rooms are charged by floor area: Small (£60, up to 4m²); Medium (£120, 4m²–8m²); Large (£200, over 8m²).
3.6 Upgrades from Price Comparison or Sense Checking to Full Design require payment of the remaining balance of £335.
3.7 Scheduling: Services are provided on a first-come, first-served basis. Clients can reserve their design appointment slot on www.graciedavies.com, however, appointments are are only secured once full payment is received.
3.8 Missing Information: Design appointments that the Contractor is unable to commence due to the Client failing to provide all required information (including, but not limited to, measurements and specifications) on time are non-refundable. In such cases, the Contractor will commence the design as soon as schedule availability permits once all necessary details have been provided.
3.9 All quotes are valid for 30 days. Prices are subject to change for future bookings. Gracie Davies reserves the right to update website pricing without prior notice. Third-party promotions or cashback offers are the responsibility of the third party and may be withdrawn at any time.
3.10 Complex elements or additional work blocks are charged at £60, subject to prior agreement and invoicing.

4. DIY Kitchens Cashback Service

• The Offer: Clients using the design service and ordering via the Contractor’s specific link/process may be eligible for cashback (10% standard; 5% during sales).
• Exclusions: True handleless styles, in-frame ranges, and bespoke colour units are excluded. Cashback is calculated on standard units and doors only (excluding VAT, delivery, worktops, appliances, and accessories).
• Client Responsibility: Instructions must be followed exactly. Failure to use the specified ordering method renders cashback unavailable; the Contractor is not liable for this loss.
• Withdrawal: The offer is provided by third parties and may be amended or withdrawn without notice. No cashback is guaranteed until approved and paid by the supplier.

5. Feedback and Revisions

5.1 Communication: Feedback should be provided via email. 
5.2 Turnaround Time: The Contractor aims for a turnaround time of three (3) working days for revised drafts following the receipt of feedback. For example, feedback received on a Friday will target a revised draft delivery by the following Wednesday.
5.3 Client Edits: Clients may copy designs for personal review. However, the Contractor is not obliged to work on files manually edited by the Client. If the Contractor agrees to correct a client-edited file, an additional "Scope Creep" fee of 2 hours (£60) may be applied.

6. Measurements and Liability

6.1 Accuracy: Designs are based solely on measurements provided by the Client. The Contractor is not responsible for fitting issues resulting from incorrect measurements or undisclosed site obstacles.
6.2 Architectural Drawings: The Client must verify the 100% accuracy of measurements derived from drawings before ordering.
6.3 The Fitter’s Check: It is a mandatory requirement that a professional fitter physically verifies the floor plan and on-site measurements before an order is placed. Placing an order signifies that the fitter has confirmed the design's suitability for the space.

7. Project Duration and Expiration

7.1 Design packages are valid for 12 months from the date of purchase.
7.2 If a project remains active and in regular communication, the Contractor may extend the service period.
7.3 Client data and project files are permanently deleted 12 months after engagement or upon project completion.
7.4 If I am unable to commence your design on the agreed start date because you have not provided all of the required information (including but not limited to accurate measurements, style preferences, appliance details, and any other information requested), your booking fee is non-refundable. I will commence your design as soon as I am able once all required details have been provided. However, you will lose your place in the design queue and your project will be subject to my availability between other booked clients.

8. Liability and Accuracy

8.1 Gracie Davies is not liable for inaccuracies in provided drawings, structural elements not correctly dimensioned/disclosed, or site changes made after the design is finalised.
8.2 The Client or their fitter must cross-check all dimensions on-site against the provided plans before ordering.

9. Imagery and Accuracy

9.1 AI-generated imagery is for illustrative purposes only. For installation and ordering, the Client must refer to the floorplans and elevations.

10. Third-Party Products and Ordering

10.1 Gracie Davies acts as a design consultant. The contract for goods is strictly between the Client and the supplier (e.g., DIY Kitchens).

10.2 The Contractor is not liable for supplier errors, including delivery delays, damages, or manufacturing defects.

11. Payment and Cancellation

11.1 Payment is required in full before work commences.
11.2 Cooling-off Period: Pursuant to the Consumer Contracts Regulations 2013, the Client has a 14-day cooling-off period.
11.3 Waiver for Early Start: If work is requested to start within the 14-day period:

• Cancellation >48 hours before start date: Full refund minus transaction fees.
• Cancellation <48 hours before start date: 50% refund.
• Once work has commenced: No refund is available.

12. Limitation of Liability

To the maximum extent permitted by law, the Contractor’s total liability shall be limited to the total fee paid by the Client for the specific service.

13. Intellectual Property and Marketing

13.1 All designs remain the property of the Contractor. The Client is granted a non-exclusive licence for the specific project.
13.2 The Contractor reserves the right to use designs, renders, and (with permission) project photos for marketing and social media.

14. Data and Confidentiality

14.1 Personal data is not shared with third parties except where necessary for ordering.
14.2 Data is deleted 12 months after the agreement ends.

15. Governing Law

This agreement is governed by the laws of England and Wales.